Return and Exchange Policy
Return and Exchange Policy
At Vermino, your satisfaction is our top priority. Our return and exchange policy applies to all Vermino sunglasses available on our website.
Eligibility Criteria
To be eligible for a return or exchange, the product must meet the following criteria:
- The product must be in its original condition, exactly as it was when you first received it.
- The sunglasses should be packed in their original packaging.
Inspection upon Delivery
We encourage you to inspect your product upon delivery. If you have any concerns or issues at this point, you can request a return. Once you have received and paid for the product, it signifies your acceptance of the item. Subsequent returns will not be accepted.
Return Process
To initiate the return process, please follow these steps:
- Take a clear picture of the product, highlighting any issues or defects.
- Send the picture to us along with your city, address, and order number.
This step is crucial if the product is defective, damaged, or does not match your expectations based on our product description.
Exchange Procedure
Upon receiving your return request, we will process the exchange and replace the product with a similar one, provided it meets the return criteria.
Important Notes
Please note that we cannot be held responsible for any expectations or uses of the products that were not explicitly mentioned on the product page of our website.
Our commitment is to ensure your satisfaction with every purchase from Vermino. If you have any questions or concerns regarding our return and exchange policy, please don’t hesitate to reach out to us.
Your satisfaction is our priority, and we’re dedicated to ensuring you’re delighted with every purchase from Vermino.